Downtime is costly and
uptime must be maximised
Business systems need support. To ensure business continuity and peace of mind Astraia offers formal and informal support.
Flexible maintenance contracts are available to ensure the most suitable level of support and service is delivered:
Informal or Ad-hoc Support
This support is available to anyone using:
- FBA Software
- FlowCentric Technologies
- Sage 300
- Bespoke Astraia Software
Formalised Support - Service Level Agreements
Proactive support and maintenance at preferential rates with guaranteed response times to clients who enter into a Service Level Agreement (SLA). For further details on a Service Level Agreement please contact us.
Formalised support - Software Assurance Renewal
ClientCare Software Assurance Plan provides Sage clients with the long-term security of a comprehensive product upgrade plan for a 12-month or extended period with discounts available.
- ClientCare Software Assurance Plan ensures that clients are always up-to-date with the latest in accounting features and technology thus protecting the client’s investment and accommodating the changing future business needs.
- Over 200 companion Sage products are available to enhance your processing capabilities.
- On-going compatibility with operating systems software, printers and other user devices
- Sage spends $10m each year on research and developing the Sage range of products.
- All upgrades during the year of contract are supplied at no charge.
- Ease of support. Product enhancements and Service Packs keep you current.
Supply of Upgrades
ClientCare Software Assurance Plan upgrades are installed by Astraia via Master CD. Sage provides each registered Solution Provider with a set of Master CDs, which they are entitled to install at each and every client’s site. Astraia may provide the client with duplicates of their Master CDs but each client will receive a unique activation code.
Please note that these ClientCare Software Assurance Plan fees do not include technical support or training requested of Astraia by the client.