INDUSTRY EXPERTISE

Cut the slack and improve
customer satisfaction

0%

increased competition in the professional services sector

0%

of time spent is managing changing client expectations

0%

of clients will switch companies due to poor customer service

Whether you specialise in long-term, complex projects or short turnaround jobs, you succeed by acquiring and maintaining clients while ensuring that projects/jobs are executed profitably.

It all starts with managing relationships and making your deadlines. Competing on value is necessary, but the real challenge is to be better than the competition at ongoing relationship management.

professional services visibility
Do you have limited visibility?

Efficiently communicate and collaborate with customers through our portal. Our tool gives customers access to information about their interaction with your company and enables activities online.

professional services time
Inefficient utilisation of time?

Quickly capture service needs to shorten the time between call receipt and job assignment. Track resource commitments, match tasks to the best available resources, and generate work orders.

professional services processes
Too much competition?

Streamline processes to reduce response times and costs. This results in increased revenues and customer satisfaction, that will ultimately give you a competitive advantage.

professional services transparency
No 360 degree view?

Seamless integration to inventory, purchasing, and projects provides your service organisation complete transparency with everything you need to grow your business.

professional services reports
Decision making taking too long?

Improve decisions by using drill-down reports and dashboards to access past information and gain insights into future needs. Define metrics for technician utilization and service performance.

professional services notifications
Poor communication with customers?

Use email, SMS or push notifications to notify your resources and customers of assignments or modifications

Diving Deeper Into Your Role

Project Manager

Project Manager

You need to have access to critical information on any project, including availability of resources, project costs and client issues.

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Sales Manager

Sales Manager

You manage all areas of the business that touch the customer, from opportunity management to billing.

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Service Technician

Service Technician

You are in charge and responsible for field service sales and the asset repair function of the organisation.

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LET'S GET STARTED

Get a FREE Discovery Consultation +27 21 065 0360