Cut the slack and improve
Whether you specialise in long-term, complex projects or short turnaround jobs, you succeed by acquiring and maintaining clients while ensuring that projects/jobs are executed profitably.
It all starts with managing relationships and making your deadlines. Competing on value is necessary, but the real challenge is to be better than the competition at ongoing relationship management.
Do you have limited visibility?
Efficiently communicate and collaborate with customers through our portal. Our tool gives customers access to information about their interaction with your company and enables activities online.
Inefficient utilisation of time?
Quickly capture service needs to shorten the time between call receipt and job assignment. Track resource commitments, match tasks to the best available resources, and generate work orders.
Too much competition?
Streamline processes to reduce response times and costs. This results in increased revenues and customer satisfaction, that will ultimately give you a competitive advantage.
No 360 degree view?
Seamless integration to inventory, purchasing, and projects provides your service organisation complete transparency with everything you need to grow your business.
Decision making taking too long?
Improve decisions by using drill-down reports and dashboards to access past information and gain insights into future needs. Define metrics for technician utilization and service performance.
Poor communication with customers?
Use email, SMS or push notifications to notify your resources and customers of assignments or modifications